Legal
Refund Policy
When a refund may be considered for Folistead, a digital product delivered immediately after purchase. Last updated October 2, 2026.
1. A digital product, delivered immediately
Folistead is a digital Framer website template. As soon as your payment is completed, you receive the downloadable buyer documentation and access to the private Framer Remix Link, which copies the complete project into your own Framer account. Because the Product can’t be returned once it has been delivered, change-of-mind refunds are normally not offered after successful delivery.
2. Before you buy
Please explore the live demo on folistead.com and read the template details first. In particular, check that you have a Framer account and, to publish every CMS collection, a Framer site plan that includes at least 7 collections.
3. When a refund may be considered
Duplicate purchase: you accidentally bought the same license twice. Once we’ve confirmed the duplicate, we arrange a refund of it, and your other purchase stays licensed.
Failed delivery: you didn’t receive, or can’t open, the Remix Link or the documentation. We first re-send or fix the delivery. If we can’t resolve it within a reasonable time, we’ll consider a refund.
Material defect: the Product, as delivered, doesn’t work as described in a significant way (for example, the project can’t be remixed or opened, or a documented core feature doesn’t work). We first try to fix it, send an update or give you a workaround. If we can’t reasonably fix it, we’ll consider a refund.
Where the law requires it: if the consumer laws that apply to you give you a right to a refund, that right applies.
Outside these situations, refunds are not automatic.
4. What isn’t normally refunded
These aren’t normally grounds for a refund, although your statutory rights still apply:
changing your mind after delivery;
buying without the Framer account or plan the Product needs, or deciding not to use Framer;
problems with Framer itself, or with a third-party service such as a form destination, booking tool or CRM;
needing work that isn’t part of the Product, such as building your site, writing content or custom development;
problems caused by changes you made to the template.
5. How to ask for a refund
Email support@folistead.com, ideally from the address you used to buy, and include:
your order number or purchase receipt;
the reason for your request;
for a delivery problem: what you received, if anything, and any error message;
for a defect: what happened, the page and breakpoint concerned, and a screenshot or a view-only link to your Framer project.
Please contact us as soon as you notice a problem, so we have the chance to fix it first.
6. How refunds are paid
Approved refunds are processed through the payment provider used for your order (currently Gumroad) and returned to your original payment method. The provider’s own terms and refund rules may also apply, and the time a refund takes to reach you depends on the provider and your bank.
When a purchase is refunded, the license for that purchase ends. Please delete the remixed project and the downloaded files, unless another license you hold covers them. A refunded duplicate doesn’t affect your other purchase.
7. Please contact us before a chargeback
If something has gone wrong, please email us before you raise a dispute with your bank or card issuer. Most problems can be solved quickly, and a dispute can delay a resolution.
8. Your statutory rights
This policy doesn’t limit or exclude any rights you have under the consumer laws of your country, or any other rights that can’t be excluded by agreement. For example, consumers in the EU and the UK generally have a right to withdraw from online purchases. For digital content, that right can end once delivery has begun, if you expressly agreed to immediate delivery and acknowledged that you would lose the right to withdraw. Where the law gives you a right to a refund, a repair or a price reduction, those rights apply in addition to this policy.
9. Contact
Refund questions: support@folistead.com. See also the Terms of Service.